Need Support? We’re Here to Help!

At Orok, your satisfaction is our top priority. If you have any questions, concerns, or need assistance with our products, our dedicated support team is here to provide you with the help you need. Let’s get you back to enjoying amazing sound!

Support Hours:
We’re available Monday-Friday from 9:00 am to 5:00 pm to answer all your queries.

Helpful Resources:

  • FAQ: Check out our FAQ section for answers to common questions.
  • Product Manuals: Need help setting up? Access our detailed product manuals and guides.
  • Warranty Information: Learn about our warranty coverage and how to file a claim.

We Value Your Feedback:
Your input helps us improve. If you have any suggestions or feedback, let us know. We’re committed to providing the best experience possible.

Thank You for Choosing OROK!
We’re here to ensure you get the most out of your products. Whatever you need, we’re just a call, click, or message away. Let’s keep the great sound flowing! 🎧

– 1 Portable Speaker
– 1 USB-C Charging Cable
– 1 User Guide Manual
– 1 Remote Control – Volume, Playback, ambient modes control.
– 1 OROK Ring platform.
– 1 OROK 2GB Flash drive

– Wooden stands with leather accessory bag
– Beautiful and functional speaker leather bag
– Aux Cable 3.5mm

  • Connect the Type C charging cable to the speaker's Power port.
  • Plug the other end into a power source.
  • The LED indicator will turn red while charging and turn GREEN when fully charged.
  • Charging time is approximately 2-3 hours.
– Turn on the speaker by pressing the Power button. – The speaker will automatically enter pairing mode. The LED indicator will flash blue. – On your Bluetooth device, enable Bluetooth and search for new devices. – Select the speaker from the list of available devices. – Once paired, the LED indicator will turn solid blue.

– Pair the first speaker with a Bluetooth device.
– Turn on the second OROK SPHERE 5. TWS LED will blink amber.
– Long press the Bluetooth/TWS mode button for 3 seconds
– A chime to signal successful TWS pairing has occurred successfully.

Bluetooth Mode: Ensure your device is paired with the speaker. Use your device to play, pause, skip
tracks, and adjust volume.
Auxiliary Mode: Connect a device using the 3.5mm audio cable. Use the device to control playback and
volume.
USB Mode: Connect a compatible USB flash drive. Use the remote control to control play/pause and
next/previous. The remote control also allows you to set the Night / Voice / Cinema / Music mode functions.

Please use the OROK Sphere 5 remote-control provided.
– Press the Volume Up button to increase the volume.
– Press the Volume Down button to decrease the volume.
– Press the Mode button to choose between the 4 different modes below
Mode Description
Voice Adjusts the volume of vocal frequency range for better listening mode.
Music Adjust surround volume for music.
TV / Cinema Adjust surround volume for TV audio.
Night Ambient (subtle) mode reduces the low frequency and volume by 3dB

– Speaker will not turn on: Ensure the speaker is charged. Plug the speaker to a power source.
– No sound: Check the volume level and ensure the speaker is connected to your device.
– Bluetooth connection issues: Ensure the speaker is in pairing mode and within range of your device.
Restart both the speaker and the device.
– Sound distortion: Reduce the volume on your device or the speaker. If in Bluetooth mode restart the
speaker to re-initiate the Bluetooth pairing.
– For persistent issue, please contact us on our website https://www.orok-audio.com/

This product comes with a one-year limited warranty. For any issues, please contact our customer support
team:

– Email: support@orok-audio.com
– Phone: +254720247291
– Website: www.orok-audio.com/support

Thank you for choosing the powerful OROK Sphere 5 speaker! Enjoy your music anywhere, anytime.

How to Reach Us:

  • Email Support: Got a question? Drop us an email below a line at support@orok-audio.com and we’ll get back to you ASAP.
  • Phone Support: Prefer to chat? Call us at +254720247291. Our team is ready to assist you.







    Safety Information

    Carefully read all safety and operating instructions before using the speaker.
    Keep the speaker away from heat sources such as radiators, stoves, and direct sunlight.
    Do not use the speaker near water or expose it to rain or moisture to prevent fire or electric shock.
    Do not expose the speaker to extreme temperatures.
    Ensure proper ventilation around the speaker to prevent overheating. Do not block any ventilation
    openings.
    Do not insert objects into any openings or vents as this may cause electric shock or damage to the
    speaker. Avoid spilling any liquids on or near the speaker.
    Unplug the speaker from the power source before cleaning. Use a dry cloth for cleaning. Do not use
    liquid cleaners or aerosol cleaners.
    When moving the speaker, use caution to avoid dropping it, which could cause internal damage.
    Place the speaker on a stable surface to prevent it from falling and causing injury or damage.
    Keep the speaker out of reach of children and pets to avoid accidental damage or injury.
    Use only accessories recommended by the manufacturer to avoid risk of fire, electric shock, or injury.
    Do not disassemble the speaker.
    Use only the charger specified by the manufacturer. Unplug the charger when not in use.
    In case of emergency, turn off the speaker and unplug it immediately.

    Damage Requiring Service – for all servicing please refer the damaged speaker to our qualified service
    personnel if the speaker:

    1. Has been damaged.
    2. Has been exposed to rain or moisture.
    3. Does not operate normally.
    4. Has been dropped.

    Support website: https://www.orok-audio.com/support

    Follow local regulations for proper disposal of the speaker and its battery to minimize environmental
    impact.